Returns & Exchanges
Articles
How do I start a return or exchange?
We offer easy exchanges and returns! Items must be returned or exchanged within 60 days of purchase for US orders. Click here to get your return or exchange sta...Do I need to return my free promotional item?
Got a cool free gift with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need ...Can you refund a different credit card?
We aren’t able to refund to a different credit or debit card. If you are doing a return and the original card you used to purchase the item is no longer i...Why can’t I return a final sale item?
As we have advertised in multiple areas during the checkout process, we are unable to accept ANY returns or exchanges on our final sale items. We typically sell...Can I return an international order?
All international and US territory sales are FINAL (i.e. we cannot accept returns). If you’d like to return an order from an APO address, you will have to...How do I return a gift?
So you got a Cotopaxi gift you want to return? Please visit our gift returns portal or your nearest Cotopaxi store to get that process started! If you don&rsquo...Can I return part of my Allpa bundle?
At the moment, there is no way to pick and choose which pieces of an Allpa bundle you can keep and return. If you’d like to return a single item of the se...Where is my refund?
Once your return has been delivered to us, it typically takes 1-7 days (and up to 14 days during busier times) for your refund or store credit to be processed a...Can I return an in-store purchase online?
Absolutely! For our online returns portal to work, an address or email must be associated with your order. Contact us and send your Cotopaxi order number and cu...Can I return an online order to a Cotopaxi retail store?
Yes! We can return online orders in-store. Please bring the item along with your order number or receipt. You can find our current list of stores here....Can I trade-in my "old" Allpa through MasVida?
Yes you can! You can trade in your Allpa Travel Packs (28L, 45L, and 42L) through Cotopaxi MasVida! Then you can apply your rewards toward an all-new ...