# How do I start a return or exchange?

> Items must be returned or exchanged within 30 days of purchase for US orders   Click here to get your return or exchange started      Returns     Pl

Source: https://help.cotopaxi.com/en_us/how-do-i-process-a-return-rJCgt509O

Last updated: 2025-07-18T16:40:14.159Z

We offer easy exchanges and returns! Items must be returned or exchanged within 60 days of purchase for US orders. [Click here to get your return or exchange started!](https://returns.cotopaxi.com/#/) 

**Returns:**

We accept returns on items that are unworn, unwashed, and in resellable condition. While it's preferred that the original tags are still attached, it’s not required. However, any signs of wear or use—such as odors, stains, hair, dirt, stretched fabric, etc.—will make an item ineligible for return, especially if tags are missing.

To process a return, you'll need your order number and associated email. A $6 handling and restocking fee will be deducted from your refund when it's issued to your original payment method. This fee does not apply when opting for store credit or an exchange. 

If you'd prefer, you can also make a return at one of our retail stores and avoid the shipping fee. Check [here](https://www.cotopaxi.com/pages/retail-store) to find a store in your area. 

**Exchanges:**

We offer free exchanges for the same product and style in a different size or color, as long as the item is in resellable condition. Exchanges can’t be made for different products or styles, even if they share the same name. What may look identical could be from a different season, collection, or price point. The return portal will automatically suggest eligible exchange options.

While we prefer tags be attached, they’re not required. However, items must be unworn, unwashed, and free of any signs of use, especially if tags are missing. An order number and email are required to start an exchange.

Exchange orders are processed once the original item is received. Please allow 1–2 business days for the new item to ship. Standard shipping is free. If you need it sooner, we recommend submitting a return and placing a new order with your preferred shipping speed.

**PLEASE NOTE:** All international and US territory sales are FINAL (i.e. we cannot accept returns). If you’d like to return an order from an APO address or PO Box, you will have to pay for the return shipping. Event Tickets (including Questival tickets) are non-refundable. Items marked as Final Sale are not eligible for return or exchanges.

  

**Related Articles:**

[How do I return a gift?](https://help.cotopaxi.com/en_us/how-do-i-return-a-gift-ryfvk0ksu)