We stand behind our products and our Guaranteed for Good™ promise to make gear that’s as durable and sustainable as possible. If there’s a problem with your gear, we’ll make things right, while always keeping sustainability in mind. 

We will replace any item that has been affected by a manufacturing defect for the lifetime of the product. A product’s lifetime is not an indefinite period of time—it’s an estimate based on how well a product can realistically maintain its functionality. The way the product is used directly impacts the length of a product’s functional lifetime. Materials will deteriorate and fade over time, and moving parts, like zippers, buckles, snaps, and wheels will wear with use. This lifespan will be determined at the reasonable discretion of our Warranty & Repairs Team. Factors that will be considered include, but are not limited to:

• Type of product, material, and intended use
• How it was used, and the nature of the issue
• Age of product

What’s Not Covered

• Pilling, abrasion, pinholes, or other cosmetic wear and tear that does not affect the function and performance of the product
• Rips, punctures, and burns (e.g., from a campfire) caused in the field or from normal wear 
• Products that shrink or are damaged when laundered contrary to our care instructions
• Damage resulting from animals (e.g., your dog chewed up your hip pack)
• Accidental damage, including the use of sharp blades when opening packages
• Lost, stolen, or damaged during personal trips or while traveling
• Logos or decals that peel partially or in full

The Replacement Process

To file a claim, you can do so online or in person at one of our Cotopaxi retail stores. If your claim is approved as a valid warranty, your product will be replaced with the same item. If your product has been updated, you will be sent the latest version. If your product is out of stock or has been discontinued, you will receive store credit for the current purchase price. We are unable to provide refunds to the original form of payment.

Terms & Conditions

• Only original, unaltered, and unmodified items and workmanship are covered. Items customized through our group sales department are also eligible. 
• If the product was manufactured by another brand as part of a collab, all warranties will fall under their policy. Please check the respective brand's website for details.
• All products sent in for Warranty or Repair must be clean. Unwashed products will be returned to you without a resolution of your claim. We cannot accept warranties or repairs for products shipped in from outside the United States.
• Items bought used or from 3rd party are eligible for Warranty or repair, but fall into the same reasonable discretion listed above for new products.